Our thoughts continue to be with those who are recovering from the impacts of Hurricane Helene and the first responders deployed throughout Georgia. Helene caused unprecedented widespread damage across Georgia, and our network wasn’t immune to the impacts of the storm.
AT&T’s teams continue working collaboratively with our public and private sector partners to replace damaged infrastructure across the region. Across the state of Georgia, our teams are making significant progress, but there remains work to be done. Many of our team members live and work in these communities, and they are committed to getting their neighbors – and the community they call home – connected.
As we continue restoring and rebuilding our networks, here are a few helpful tips for customers:
- Upon restoration of commercial power, we encourage our customers to manually restart their modems.
- Customers experiencing issues with their AT&T service can reach us at att.com, on the myAT&T app, or over the phone.
- Most customers who call us also have the option to receive a call back at their convenience.
- Customers looking to reach us via phone can contact us 24/7 at 800.288.2020 for service support.
- Our retail stores are re-opened and serving customers. You can view store hours and locations att.com/stores/Georgia.
As our recovery and cleanup work continues, we ask communities to be mindful that lines on the ground are providing critical connections. Please do not cut any lines on the ground and do not disrupt equipment – whether generators or other infrastructure.
Supporting Our Communities
To assist communities impacted by Hurricane Helene, AT&T is contributing $300,000 to various organizations across the affected states, including $25,000 to the Golden Harvest Food Bank and $25,000 to Second Harvest of South Georgia. We are fully committed to working alongside our neighbors in aiding the response and recovery efforts following the devastation caused by Hurricane Helene.
AT&T is Committed to Serving Our Georgia Customers
We understand how important it is to stay connected, and we know this need is even greater before, during and after any natural disaster.
AT&T is waiving several fees, including overage charges for wireless customers in affected areas from September 27, 2024, through October 27, 2024.
Customers currently experiencing issues with their AT&T service can reach us at att.com, on the myAT&T app or over the phone at 800-288-2020. Many of our retail store locations in impacted areas are open and ready to serve our customers. You can check store locations and hours here.
We appreciate your patience as we continue working to restore service to affected areas of Georgia as quickly and safely as conditions allow.
